Agreement
These Terms are a binding agreement between you and the operator of MediChro (“MediChro”, “we”, “us”). They apply to the medichro.com website and to the MediChro application, together the “Service”.
By visiting the website, creating an account, ticking the agreement box or using the Service in any way, you accept these Terms, the Privacy Policy and the Acceptable Use Policy. If you do not accept them, do not use the Service.
If you use the Service for an organization, you confirm that you have authority to bind it, and “you” includes that organization.
Who may use the Service
The Service is for business and professional use only. You must be at least 18 and must use it for your trade, business or profession. It is not offered to consumers or for personal, family or household use.
What MediChro is, and is not
MediChro is software. It uses automated systems, including artificial intelligence, to organize medical records that you supply into a draft chronology with citations.
MediChro is not a law firm, a medical provider, an expert witness, a records custodian or a claims adviser. We do not give legal, medical, insurance, financial or other professional advice. No attorney-client, doctor-patient, expert, fiduciary or other professional relationship is created by your use of the Service. Nothing in the Service, in a report or in a sample is an opinion, a finding or a recommendation.
AI output and your duty to verify
Every report is an unverified, machine-generated draft. Automated systems make mistakes. A report may be incomplete or wrong. It may leave out pages, events or facts; misread scans or handwriting; give wrong dates, names, amounts or diagnoses; attach a citation to the wrong page; or state something the records do not say.
You must check every statement against the cited source pages before you rely on it. You alone decide whether and how to use a report, and you alone are responsible for that use. This includes any filing, deadline, demand, settlement, advice to a client, claim or benefit decision, and your compliance with court rules, professional conduct rules and rules on the use of AI.
Descriptions of the Service on the website, in the application or in a sample, such as references to every page, every date or citations, describe how the Service is designed. They are not promises about the result for any particular file.
Your records and your responsibilities
You keep whatever rights you have in the records you upload and in your reports (“Your Content”). You give us a worldwide, non-exclusive, royalty-free license to host, copy, transmit and process Your Content, including through our service providers and AI model providers, as needed to provide, secure and support the Service.
You are solely responsible for Your Content. You confirm that, for everything you upload:
- you have every right, authorization and consent required, including from patients and clients;
- your upload and our processing as described in these Terms and the Privacy Policy do not breach any law, court order, protective order, contract or duty of confidentiality;
- you have given every notice and made every assessment that the law requires of you.
The Service is not a records system or a backup. Keep your own copy of everything you upload and every report you need.
HIPAA and regulated data
We do not represent that the Service complies with HIPAA or any other health, privacy or security law or standard, and we hold no SOC 2, ISO or similar certification unless we confirm it to you in writing. We are not your business associate and we do not sign a Business Associate Agreement unless we both sign one in writing.
Do not upload any data where a law or contract would require a Business Associate Agreement, a data processing agreement or other terms that we have not signed with you. It is your responsibility to decide whether the Service is suitable and lawful for your records.
Service providers and AI
Your Content is sent to and stored by third parties that help us run the Service, including hosting, storage and AI model providers, in the United States, India and other countries. Those providers operate under their own terms. To the fullest extent the law allows, we are not responsible for their acts, omissions, outages or data handling.
Your account
Keep your sign-in details secret. You are responsible for everything done through your account and your workspace, including by people you invite. A workspace’s Owner and Admins can control its members and its reports.
Pages, payments and refunds
- Pages. You buy prepaid pages at the prices shown when you buy. Pages belong to the workspace, have no cash value and cannot be transferred. They end when the workspace is deleted or closed, without refund.
- Charges for reports. Starting a report reserves its pages. Pages are charged when the report is finished. If you cancel, part of the pages may be charged according to the stage reached, as shown in the application. If a report fails, its pages are returned, and that is your only remedy for the failure.
- Payment. Purchases are made through our payment provider, which acts as merchant of record and legal seller and handles payment, tax and receipts under its own terms. We do not receive your full card details.
- Refunds. You may ask for a refund of a whole pack within 14 days of buying it if all of that pack’s pages are still available. Used, reserved or partly used packs cannot be refunded. All other purchases are final, except where the law requires otherwise. See the Refund and Cancellation Policy.
- Cancelling. There is no subscription to cancel. You can stop using the Service at any time, and unused pages remain subject to these Terms.
- Chargebacks. If a payment is refunded or disputed, we may remove the matching pages, even if the balance becomes negative, and may suspend the workspace until it is resolved.
- Quality of output. The accuracy or usefulness of a report is not a ground for a refund.
We may change prices and packs at any time. A change does not affect pages you have already bought.
Availability and deletion
We do not promise any uptime, processing time or support response. We may change, limit, suspend or end any part of the Service at any time, with or without notice.
Reports may be moved to Trash and permanently deleted automatically according to workspace settings and the periods described in the Privacy Policy. Deleted data may not be recoverable. We are not responsible for loss of Your Content, however it happens, to the fullest extent the law allows.
Suspension and termination
We may suspend or close your access at any time and for any reason, including a breach of these Terms, non-payment, risk to the Service, a legal requirement or a concern about the records uploaded. If we close your access because of a breach, you are not entitled to any refund. Terms that by their nature should survive will survive the end of this agreement.
Ownership and permitted use
The Service, including its software, design, text, illustrations, name and logo, belongs to MediChro or its licensors. You may browse the website, share links to it and quote short passages with attribution. You receive no other rights.
We do not claim ownership of your reports, but we do not promise that a report is unique or free of third-party rights. If you send us feedback, we may use it freely and without payment.
The sample report and every excerpt on the website are fictional. Links to other websites are provided for convenience only, and we are not responsible for them.
No warranty
THE SERVICE, ALL REPORTS AND ALL OTHER OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS. TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, TITLE, NON-INFRINGEMENT, SECURITY AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT ANY REPORT IS ACCURATE, COMPLETE OR SUITABLE FOR ANY USE.
Limitation of liability
TO THE FULLEST EXTENT THE LAW ALLOWS, WE, OUR OWNERS, DIRECTORS, STAFF, CONTRACTORS AND SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFIT, REVENUE, BUSINESS, GOODWILL, CASES OR CLAIMS, FOR MISSED DEADLINES, ADVERSE DECISIONS, SANCTIONS, MALPRACTICE OR PROFESSIONAL LIABILITY, FOR ERRORS OR OMISSIONS IN ANY REPORT, OR FOR LOSS, CORRUPTION, DISCLOSURE OR UNAUTHORIZED ACCESS OF DATA, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR ANY OTHER THEORY, AND EVEN IF WE WERE TOLD THEY WERE POSSIBLE.
TO THE FULLEST EXTENT THE LAW ALLOWS, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS ZERO (US$0). YOUR ONLY REMEDIES ARE THE RETURN OF PAGES AND THE REFUNDS DESCRIBED IN THESE TERMS, AND TO STOP USING THE SERVICE.
IF A COURT OR ARBITRATOR DECIDES THAT THE LAW DOES NOT ALLOW A LIMIT OF ZERO, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS THE LOWEST AMOUNT THE LAW ALLOWS, AND IN NO CASE MORE THAN THE LESSER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE FIRST CLAIM AND (B) US$100.
These limits are a fundamental part of this agreement and apply even if a remedy fails of its essential purpose. Nothing in these Terms excludes liability that the applicable law does not allow to be excluded.
Your indemnity
You will defend, indemnify and hold harmless MediChro and its owners, directors, staff and contractors against all claims, losses, damages, fines, penalties, costs and legal fees arising from: Your Content; any lack of authorization or consent for it; your use of or reliance on any report; any claim by a patient, client, opposing party, insurer, court or regulator connected with your use of the Service; or your breach of these Terms or of any law.
Disputes
These Terms are governed by the laws of India, without regard to conflict of laws rules.
Any dispute relating to the Service will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, before one arbitrator appointed by agreement of the parties or otherwise under that Act. The seat of arbitration is the city in India where MediChro is based, and the language is English. Subject to this clause, the courts of that city have exclusive jurisdiction. We may seek urgent relief or protect our intellectual property in any court.
To the fullest extent the law allows, you bring claims only on your own behalf and not in a class, collective or representative action, and you must bring any claim within one year after it arises.
General
These Terms and the policies they refer to are the entire agreement between us on their subject. You have not relied on any statement that is not in them, including anything on the website, in marketing or in a demo. We may transfer this agreement, including as part of a sale or reorganization. You may not transfer it without our written consent.
We are not responsible for delay or failure caused by events beyond our reasonable control, including outages of our providers. If any part of these Terms cannot be enforced, the rest remains in force, and that part is enforced as far as the law allows. A failure to enforce a term is not a waiver of it.
Changes
We may change these Terms at any time by posting a new version with a new date at the top. Your continued use of the Service after that date means you accept the new version.
Contact
Questions about these Terms: support@medichro.com.