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A little clarity

Good questions. Clear answers.

From your first PDF to the page behind a citation. Find the details that help you get started.

01

Files & uploads

What you can upload, and how to prepare it.

What files can I upload?

PDFs up to 500 MB each, up to 999 files and 2 GB per report, and up to 10,000 pages per report. Scans are read; locked PDFs must be unlocked first.

Can I add records after starting?

Files are locked once analysis starts, so citations stay stable. To add records, duplicate the report and change its files. A stopped report can resume without repeating finished work.

Can I include scans and handwriting?

Yes. Scanned and handwritten PDF pages are read as part of processing. Legibility varies, so check the source and any reported limitations rather than assuming every passage was read correctly.

What about password-protected or damaged PDFs?

Unlock encrypted PDFs before uploading. Files with no pages, files that cannot be opened, and exact copies of a file already in the report are rejected. If a file cannot be read, obtain a usable copy rather than treating the missing evidence as an empty medical history.

Can I send records through this website?

No. This is the public information site. Use the signed-in application for records. Contact and demo requests should contain only your business contact details and general workflow questions, with no medical records or patient information.

Is every page included?

Reports are designed to account for every page of every file. If a page cannot be accounted for, the report stops instead of skipping it. Each report also lists its sources with their file names and page counts.

02

Reports & citations

Follow the evidence, check the source, keep the context.

How do citations work?

Each file gets an ID such as S001. Citations are tied to physical PDF pages: S001 · p. 12 is the 12th page of that file. Where a page has a court, exhibit or Bates label, the report can show that label instead. Labels are read from the page, so check them against the source.

How do I check the report is right?

Follow each citation to its source page and compare the statement with the record. Review notes list material differences between report sections to check against the sources. Reports are drafts for source verification; your attorneys and reviewers verify the evidence and decide how to use it.

Is this medical or legal advice?

No. MediChro organizes and cites what the records say. Opinions in the records are credited to their authors. MediChro does not add its own.

What happens when a date is unclear?

An uncertain or undated event remains identified as uncertain. A nearby encounter date is not used to fill a missing incident or treatment date. The report preserves the date context that the supplied source actually supports.

How are conflicting accounts handled?

Material accounts retain their sources and context. They are not settled by majority, recency or an invented credibility finding. Review notes identify matters for your team to check.

Does a missing record mean there was no treatment?

No. An absent record is not evidence of no symptoms, no care or recovery. Material source limitations stay visible, and report sections without supporting evidence are left out.

Which report formats are supported?

Word and Web page (HTML). Both can be downloaded once a report is ready.

Can I tell it what to focus on?

Yes. You can add an optional review question to guide what the report brings forward. It is not treated as evidence and does not narrow the record to favorable facts.

03

Case types

Find the evidence views that fit your review.

Which case types are supported?

Six: Personal Injury, Social Security Disability, Workers’ Compensation, Disability Insurance, Veterans’ Disability and Medical Record Review. Each has its own report sections.

How should I choose a case type?

Choose the profile that matches the purpose of your review. Its page shows the evidence views and boundaries. Medical Record Review provides a neutral encounter-by-encounter view when a claim-specific profile is not appropriate.

Will every listed section appear in my report?

No. The section lists show the available evidence views. Sections without relevant evidence are omitted. For Social Security Disability, the view and the optional hearing and continuing-review views chosen for the report also decide which sections are included.

Are these official agency or insurer report formats?

No. These are MediChro report designs for organizing supplied evidence. They are not official forms, completed DBQs, RFC assessments, expert opinions, demand letters or eligibility determinations.

Can I see a report before creating an account?

Yes. The public sample report uses a fully fictional case. You can read the chronology, follow its citations to the invented source excerpts and review the sample notes without signing in.

04

Security & data

The details to confirm before working with sensitive records.

How is my data protected?

A workspace’s reports are private to that workspace, roles control what each person can do, and two-step sign-in is available. File integrity checks and time-limited links are part of how files are handled. The Security page and Privacy Policy have the details.

Are record pages processed by AI services?

Yes. AI processing is part of report creation, so the pages of your records are sent to third-party AI model providers. Ask us for the current provider list. This public site does not accept record uploads.

What are the retention and deletion terms?

A report moves to Trash at the end of its workspace’s retention period of 90, 180 or 365 days, unless extended. Trash keeps it for 30 days, and it is then permanently deleted. Copies may remain for a limited time in backups and with providers. The Privacy Policy has the details.

Does the site claim HIPAA compliance, SOC 2 or a BAA?

No such assurance is made here. Ask for current, documented security and contractual information relevant to your organization’s review. Do not infer a certification, audit or BAA from the illustrations or product description.

Where do I report a security concern?

Email support@medichro.com with a general description and safe reproduction steps. Please do not include medical records, patient information, credentials or private source links.

05

Pricing & demos

Start a conversation about your team’s workflow.

Where can I find pricing?

On the pricing page. MediChro is sold in prepaid packs of pages: 1,000 pages for $100, 5,000 for $425 and 20,000 for $1,500, before tax. There is no subscription. For more than 100,000 pages, contact us.

How do I request a demo?

Use the demo page to prepare an email request with your role, case type and general workflow questions. You can review the draft before opening your email app and sending it. Preparing a draft does not reserve a meeting time.

Can I ask about a team or a particular workflow?

Yes. Tell us your organization, the kind of records you review and your general workflow needs through the contact page. Leave patient details and medical records out of the request.

Something we haven’t covered?

A general workflow question is a good place to start.

Talk to us

Your next file, cited to the page.

Turn thousands of pages into a clear, cited chronology.

A medical chronology and evidence report with citations to four source documents.S001 · p. 12S002 · pp. 3-5S007 · p. 104S012 · p. 221