What you buy
MediChro is sold in prepaid packs of pages. Each purchase is a one-time payment. There is no subscription, so there is no recurring charge to cancel. Pages stay in the workspace’s balance until they are used.
This policy is part of the Terms of Service.
Refunds for page packs
You may ask for a refund of a whole pack within 14 days of buying it, if all of that pack’s pages are still available in the workspace’s balance. A refund removes those pages from the balance.
We cannot refund:
- a pack that has been partly used or whose pages are reserved by a report; its remaining pages stay in the balance;
- a pack bought more than 14 days ago;
- pages that were used for a finished report, including because of the accuracy or usefulness of that report;
- unused pages when a workspace or account is deleted or closed, or when access is closed because of a breach of the Terms of Service.
Nothing in this policy limits any refund right that the law gives you and that cannot be excluded.
How to ask for a refund
Email support@medichro.com from the address on your account. Include your workspace name and the date of the purchase. Do not include medical records or patient information.
Our payment provider acts as merchant of record and processes approved refunds to the original payment method. The time a refund takes to appear depends on the provider and your bank.
Cancelling a report
Starting a report reserves its pages. Pages are charged when the report is ready. If a report does not finish, pages go back to the workspace’s balance as follows. Returned pages are not returned as money.
- Cancelled before processing starts: nothing is charged.
- Cancelled while the pages are being read: 50% of the pages are charged and 50% are returned.
- Cancelled after writing has started: 75% of the pages are charged and 25% are returned.
- Paused and then cancelled, or cancelled automatically after 30 days paused: charged according to the stage the report had reached.
- Cancelled by MediChro because of a processing error or outage: nothing is charged.
- Report failed after the automatic retries: every page is returned.
Cancelling is permanent, and a cancelled report cannot be restarted. Deleting a report does not return its pages.
Closing your account
You can stop using MediChro at any time, and you can delete your account in the application’s settings. Deletion takes effect after a 7-day grace period. Closing an account does not refund unused pages.
Payment disputes
Please contact us before disputing a payment with your bank. If a payment is disputed or charged back, the matching pages are removed and the balance can go below zero. New reports cannot start until the balance is positive again. Reports already running will finish.
Changes
We may change this policy at any time by posting a new version with a new date at the top. A change does not affect purchases made before that date.
Contact
Questions about this policy: support@medichro.com.